Roofing contractors must look for ways to keep field technicians and roofers busy with new projects to remain profitable and competitive. As a result, only one or two executives are in charge of the admin-related work. These people wear many hats, including regular office work, invoicing, and administrative tasks. Many contractors don’t even have a dedicated front desk, which means roofing technicians and professionals have to handle calls. Missing calls often means losing leads and existing customers, but scaling the team is a resource-heavy decision.
If your roofing business is worried about missing clients, you should consider switching to AI. With an AI-powered live receptionist for roofers, you can transform the overall functionality of your front desk.
AI Receptionists vs. Front Desk teams
Service providers like Signpost promise that AI can change call management for roofers. The company’s AI answering service is bespoke and designed for service providers, covering aspects like payment reminders, call routing, marketing automation, and much more. The setup is easy, and you can start taking calls immediately.
Now, let’s look at the other option. Front desk executives and receptionists work for 9 am to 5 pm, and even in those hours, they take breaks and have lunchtime. On weekends and holidays, there is no one to take calls. The roofing business is such that customers usually call at odd hours, often because they have emergencies that cannot wait. Being away from the phone only means losing leads to competitors. An AI receptionist changes the overall dynamics by working as the first point of contact.
Managing Multiple Calls at Once
Let’s assume that you have a dependable front desk team, but even if they use the entire office time for just tackling calls, they can only do so much. One receptionist can only handle one caller, which means others are always waiting in line. With AI voice agents, you can get away with such concerns. AI can tackle a hundred or more calls at the same time. It can check availability and schedule appointments, ensuring your calendar remains full at all times. With providers like Signpost, you can even integrate the AI system with tools like Housecall Pro or calendar apps.
Filtering Spam and Sales Calls
AI receptionists also reduce the number of calls your technicians and executives handle but without compromising on customer support. AI can easily filter and detect calls that come from spam numbers or salespeople. However, when a caller is in distress about their leaking roof or wants a roofing estimate for their new home, the call will be routed. Your on-field team will have fewer disruptions to deal with, and even if they have to take calls, those will be the ones that bring business.
Scaling Effectively as You Grow
A good reason to choose an AI receptionist is to expand customer care as your business expands. Roofers usually see a surge in demand when there are storms or wind events, and during such times, phone lines are constantly ringing. With AI, there is no need to hire more people or scale the team. You can just switch to a package that has more minutes. We recommend you check how the AI answering solution is priced, so that you know what using the service more would look like.
A Productive Team – Always
Just because you are using AI for handling most calls doesn’t mean your front desk is not desirable anymore. The people can do more effective things and prioritize other work without being bogged down by ringing calls. Also, they will be more productive and can respond to routed calls in a professional manner for customers who want tailored assistance.